Click the icons to read answers for the Frequently Asked Questions related to our applications.
Let us know about your ideas, suggestions, unanswered questions related to a specific app by filling out the form below.
We’ve collected the answers for the most frequently asked questions about our apps. Scroll through the questions quickly and click them for the answers. Make sure you also read the General questions and answers section before contacting us.
For general information about your home folder, please read the Apple support site.
For other issues we've implemented a small test application that helps us to find out the exact reason of your issue. Please download, unzip and run DDHomeTest app and read the instructions within the app.
In case if you need to change your Home folder location, quit the app, open Terminal and run the following command:
defaults delete com.rockysandstudio.Disk-Diag
When you restart the app it will ask for your home folder again.
Read more about the issue at Apple Support site
Based on feedbacks we’ll work on improving Disk Diag by implementing a Safe Mode and disabling the Download folder by default in the future versions.
Wake Up Light
▶I am wondering if there is anyway to listen to a song on my iTunes while I sleep but still have the alarm set?
▶I just got this app, it would be nice if I was able to add my own mp3 sounds. Is that likely to be a feature ?
▶Does Wake Up light also adjust the physical brightness of the screen? Or is just the image changing from black to yellow?
▶When I wake the computer, it requires my password and then I see your app running in a small window on the desktop :(
- -multiple alarms
- -sleep timer and sleep button customization
- -menubar mode
▶If I buy the “Extras” for the non-Pro version, is it then functionally identical to FreeMemory Pro?
▶When the app works my machine almost stops working until the program is finished, why is that happening?
The best advise we can give it to play around with the settings and check out some other answers in this FAQ for questions like: "I want to know what is the best warning level & refresh rate I should use." and "Why is my available RAM so low, even when most programs are closed?".
The best way to find out which fits best to you is just giving them a try.
▶I’ve installed FreeMemory from App Store but I can’t find it and/or unable to run/use it. What is wrong?
▶I’ve downloaded FreeMemory and I would like to buy the Extras, but the purchase doesn’t work. What can I do?
The other thing that might help is to remove FreeMemory from your Login Items in system preferences and use the open at login option within the app.
▶Why do the Extras need to be reactivated every time after going through an update and restarting the app?
▶Why didn’t smart auto-free automatically free up memory, when my system got well below the threshold of warning?
The good value of the Warning level depends on how much memory you have in total and what type of apps you use and it can vary a lot. The best way to set it to a good value is to find a value when it turns red BEFORE your Mac slows down (because of memory intense app usage).
▶Why is the app showing as total memory 3GB (under usage details) when I have 4GB installed in my macbook pro?
By default without the Extras/Pro FreeMemory is showing you the amount of your free memory in the menubar, which is not the same as your available memory. For example you also have Inactive Memory, that is also available. Read more about memory types here.
You can check the other memory usage types under usage details, or in the Extras / Pro you can select from a lot more options what to see in the menubar. Read more about the extras here.
You don't have to worry about low values in the menubar and you don't need to push the Free memory option whenever your free memory is low (OS X handles normal memory management issues well). "So why is Free Memory app good for me then?" - you might ask. The click on "Free Memory" menu becomes very useful in various use cases when you know more about how you'll use your apps, so OS X can't guess better than you.
One example: You're done using a big memory consumer app (like Safari or Mail) and you are planning to run something else (a game for example). You check on the menubar and it shows you have not much free memory left. The inactive memory left behind by the app you've closed will be freed up with a click on Free Memory for the new app. (otherwise the inactive memory is just waiting for the closed app to open again faster).
▶An app very much the same to FreeMemory has surfaced on the Mac App Store. Do you know about Memory Free 2?
▶I have a brand new Macbook air with 4GB Ram. Currently reading only 12MB available RAM. Why is that?
The alert will never ever show up in your app again.
If you see the alert during your login process, it means you have updated the app, and did a restart while the "Open at login" option is checked. The alert will never show up again during your startup either.
▶FreeSpace Tab is telling me I have 28.5GB free when the “get info” on my HD says 39GB. Why is that?
▶I notice a difference in available space statistics between Disk Utility, Finder, and Get Info inspectors. Why is that?
Read more about the issue at Apple Support site
Wake Up Time
- -multiple alarms
- -sleep timer and sleep button customization
- -menubar mode
▶How can I be sure your helper program isn’t malicious? Why isn’t the helper included, or available through the app store?
For alarm time setting: the app follows your System settings. You can customize that in Times settings in Language & Texts in System Preferences.
▶I set the alarm for 6am “tomorrow”, but next day it doesn’t change to today before the alarm time. Why is that?
The fix will be available with the next version so stay tuned with the updates. Thanks for your patience!
Twins / The Duplicate Finder
Twins 1.4 has been unexpectedly pulled out from the Mac App Store (MAS) so we've released a MAS independent version of the app. The latest available version of Twins was 1.3 on the MAS. Version 1.4 has tons of important improvements, but it has never been available due to the MAS removal of Twins.
Even until today we haven't received an acceptable reason from Apple for the removal of Twins and the exact conditions of returning the app. We've been promised several times that Twins will be returned to sale, but it has never happened.
To start using version 1.4 of Twins you need to download the demo version of the app
- if you still have the binary of Twins MAS version 1.3 you only need to migrate your purchase by following the steps under Purchase / Unlock Twins menu
- if you only have the proof of your purchase then please email it directly to support[at]rockysandstudio[dot]com
- if you can't prove your purchase, but you would like to use Twins again, you are able to purchase it directly from our store.
▶Is the application really checking bit-by-bit to find out whether the duplicates are really duplicates?
Besides it is possible to delete files within your iTunes Library, but we'd like to warn you that it could harm the consistency of iTunes. Therefore we're trying to protect users from doing that with warning messages, and not allow it by default.
If you just drop in your iTunes folder in the Startup window (or press + and select it). You'll then see then all the duplicates, but you'll get a warning message every time you try to select them (therefore automatic selection won't select it as well).
As a workaround for users who really know what they do we have an option in Preferences called "Disable item selection warnings". That will help you out, but use it very carefully (it will still only work with auto select if you check the Allow checkbox).
▶Does Twins scan subfolders? Sometimes I want to scan subfolders and other times not depending on what folders I’m scanning.
▶I get an error that says “Twins was unable to permanently delete some files…”. Why is that? What can I do?
1/b. Aperture: Open Preferences/Under the Hood and select "Treat bundle content as regular files"
2. Drop your iPhoto Library / Aperture Library to the circle on the Startup Window (Only drag and drop will work. For example open a Finder window and locate "iPhoto Library" probably in your home/Pictures folder. Drag and drop the file into the circle with the arrow)
3. Voilà! Check out the duplicates in your iPhoto / Aperture. Note: The removed iPhoto duplicates are moved to iPhoto Trash, so please empty it afterwards.
Important note: the app only supports proper deletion for iPhoto. For Aperture we recommend you to delete the duplicates found manually. Besides you can try to play around with disabling warnings from Preferences, but in some cases it could mess up the database of Aperture so make sure you have a backup.
The reason why we don't allow disabled warning messages and auto-selection work together for the users is because it would be too easy to automatically delete valuable data, that might harm the consistency of your apps and their datasets.
Note: You can check an allow automatic selection checkbox if you really know what you do to make it work.
Swipe right above an article will make it unread, swipe left will make it read.
You can also set up "Sync articles per feed" amount to see less articles in the menubar. Besides if you have purchased Notification Bar you can sort your articles by using smart views.
0. If you're using standalone RSS mode you can export your Subscription list from File menu to import it at the end of reset
1. Quit Leaf
2. Delete defaults. Open Terminal and run this command:
defaults delete com.rockysandstudio.Leaf
3. Delete container with the following Terminal command
rm -R ~/Library/Containers/com.rockysandstudio.Leaf
4. Restart your Mac
5. Start Leaf
Let us know is your issue still persist. Thanks!
▶Does Leaf support cross-platform news reading (Feedly, Feedbin, etc.) and multiple devices (iCloud)?
We also have plans to support other big cross-platform news reading services that showed up after Google Reader sunset like Digg Reader, Feedbin, Fever, etc. Let us know which one would you like to see!
In our future plans we also think about implementing our own iOS app. Stay tuned with the updates and by following us on Twitter or RSS.
[update] There seems to be an setting display bug in version 2.0: the actual function of the "Article Preview Drop down list" do work properly, it is only a bug of displaying the selected information.
▶Articles are not refreshed for a certain feed / I get “NSXMLParserErrorDomain error…” messages, why is that?
You can find the URL of the feed by opening Preferences/Subscriptions and search for feed then press the little gear icon. We recommend you to delete the wrong feeds from your subscriptions.
If you don't mind taking the time, please send us the URL so we can look into the issue. Please note that Google Reader, Feedly and other big aggregators have implemented lot of tricks to "correct" those errors, so invalid feeds might work with their services.
Scroll down to Leaf where you can disable the Badge App icon.
▶Why is there still a sound when a new article arrives even if I’ve set “Do nothing” at Preferences?
Scroll down to Leaf where you can disable the play sound option of Notification Center.
This might not work properly for SSL feeds, but please let us know the details of your issue if you need further help by using our support form.
"I notice a difference in available space statistics between Disk Utility, Finder, and Get Info inspectors. Why is that?"
▶Whenever I open Broom, it always shows “places”. I’d like to turn monitoring back, how can I do that?
▶I do not want to cause any problems by removing something important. Can you warn me of any potential problems?
General questions and answers
▶I’ve just downloaded the application, but it is not responding to anything and behaves very strange. How can I fix it?
▶I’ve purchased your app, but I’m unable to get it to install. I have tried many times with no luck. Can you help?
You can be sure that the alert will never show up in your app again.
▶The menubar icon doesn’t show up or it keeps disappearing randomly from time to time. Where is it going?
Recently as being a small developer studio it is the best way for us to distribute our apps. Besides many other advantages the most important it gives us is the automatism of the updates.
▶When I upgraded your app it closed down and I have now lost it? Where can I find it to relaunch it?
1. Launch the Mac App Store
2. From the Featured or Top Charts tab, look at the right side under “Quick Links” for “Redeem” and click it
3. Enter the promo code
4. Click on “Redeem” to download the app
Often we give away promo codes on Twitter, that are "first come first serve". It means if you get an error message while you're trying to use it, someone else was faster than you.