Support
Click the icons to read answers for the Frequently Asked Questions related to our applications.
Let us know about your ideas, suggestions, unanswered questions related to a specific app by filling out the form below.
Frequently Asked Questions
We’ve collected the answers for the most frequently asked questions about our apps. Scroll through the questions quickly and click them for the answers. Make sure you also read the General questions and answers section before contacting us.
Broom
▶Is there a way to switch from stand alone to menu bar monitoring?
▶Broom is showing an incorrect disk space free and %, why is that?
"I notice a difference in available space statistics between Disk Utility, Finder, and Get Info inspectors. Why is that?"
▶Please help me to have the monitoring features enabled as seen on the screenshots!
▶Whenever I open Broom, it always shows “places”. I’d like to turn monitoring back, how can I do that?
▶I do not want to cause any problems by removing something important. Can you warn me of any potential problems?
▶I downloaded and installed an application. Can Broom delete the app from my system completely?
▶Can you please tell me what it means to “Broom this Mac”?
▶Broom has frozen and it does not show in force quit as running. How can I quit Broom?
Wake Up Light
▶Love the alarm, with one caveat. Is there a way to have total black at night?
▶I am wondering if there is anyway to listen to a song on my iTunes while I sleep but still have the alarm set?
▶I just got this app, it would be nice if I was able to add my own mp3 sounds. Is that likely to be a feature ?
▶Does Wake Up light also adjust the physical brightness of the screen? Or is just the image changing from black to yellow?
▶Why does the brightness turn down during the sunrise?
▶How can I install / remove the Helper Application?
▶When I wake the computer, it requires my password and then I see your app running in a small window on the desktop :(
▶I have tried a couple of times to set the alarm, but it never comes on. What shall I do?
▶What are the upcoming features in the future version updates?
- -multiple alarms
- -sleep timer and sleep button customization
- -menubar mode
FreeMemory
▶If I buy the “Extras” for the non-Pro version, is it then functionally identical to FreeMemory Pro?
▶When the app works my machine almost stops working until the program is finished, why is that happening?
The best advise we can give it to play around with the settings and check out some other answers in this FAQ for questions like: "I want to know what is the best warning level & refresh rate I should use." and "Why is my available RAM so low, even when most programs are closed?".
▶Why is it only releases a gig or two of RAM even though I have 16GB inactive?

▶What is the differences among the given three algorithms in version 1.8?
The best way to find out which fits best to you is just giving them a try.
▶I’ve installed FreeMemory from App Store but I can’t find it and/or unable to run/use it. What is wrong?
▶I’ve reinstalled the app and the Extras are gone, do I have to buy them again?
▶I’ve downloaded FreeMemory and I would like to buy the Extras, but the purchase doesn’t work. What can I do?
▶Why does FreeMemory have two icons in the dock?
The other thing that might help is to remove FreeMemory from your Login Items in system preferences and use the open at login option within the app.
▶Why do the Extras need to be reactivated every time after going through an update and restarting the app?
▶Why didn’t smart auto-free automatically free up memory, when my system got well below the threshold of warning?
▶I don’t understand the types of memory under Usage Details. Can you explain?
▶I want to know what is the best warning level & refresh rate I should use.
The good value of the Warning level depends on how much memory you have in total and what type of apps you use and it can vary a lot. The best way to set it to a good value is to find a value when it turns red BEFORE your Mac slows down (because of memory intense app usage).
▶Can you add warning level for inactive memory that trigs “Smart Auto Free”?
▶Why is the app showing as total memory 3GB (under usage details) when I have 4GB installed in my macbook pro?
▶Do I need to keep the free version of FreeMemory after purchasing FreeMemory Pro?
▶I keep thinking whether FreeMemory is going to close programs that are running in the background.
▶Why is my available RAM so low, even when most programs are closed?
By default without the Extras/Pro FreeMemory is showing you the amount of your free memory in the menubar, which is not the same as your available memory. For example you also have Inactive Memory, that is also available. Read more about memory types here.
You can check the other memory usage types under usage details, or in the Extras / Pro you can select from a lot more options what to see in the menubar. Read more about the extras here.
You don't have to worry about low values in the menubar and you don't need to push the Free memory option whenever your free memory is low (OS X handles normal memory management issues well). "So why is Free Memory app good for me then?" - you might ask. The click on "Free Memory" menu becomes very useful in various use cases when you know more about how you'll use your apps, so OS X can't guess better than you.
One example: You're done using a big memory consumer app (like Safari or Mail) and you are planning to run something else (a game for example). You check on the menubar and it shows you have not much free memory left. The inactive memory left behind by the app you've closed will be freed up with a click on Free Memory for the new app. (otherwise the inactive memory is just waiting for the closed app to open again faster).
▶What is the benefit of using your algorithm over the purge command option in the Extras?
▶An app very much the same to FreeMemory has surfaced on the Mac App Store. Do you know about Memory Free 2?
▶I have a brand new Macbook air with 4GB Ram. Currently reading only 12MB available RAM. Why is that?
▶Why do you “spam me”, when the app starts up?
The alert will never ever show up in your app again.
If you see the alert during your login process, it means you have updated the app, and did a restart while the "Open at login" option is checked. The alert will never show up again during your startup either.
FreeSpace Tab
▶FreeSpace Tab is telling me I have 28.5GB free when the “get info” on my HD says 39GB. Why is that?
▶I notice a difference in available space statistics between Disk Utility, Finder, and Get Info inspectors. Why is that?
Read more about the issue at Apple Support site
▶There is a drive that I can’t eject with FreeSpace Tab, am I doing something wrong?
▶I was wondering what the lock next to the drives I have mean or does?
▶Just one little question what is or what does “Broom this Mac” mean and do?
Wake Up Time
▶Why do Extra Sounds need to be reactivated every time after going through an update?
▶What are the upcoming features in the future version updates?
- -multiple alarms
- -sleep timer and sleep button customization
- -menubar mode
▶Is there a way to sleep my mac until the alarm?
▶How can I be sure your helper program isn’t malicious? Why isn’t the helper included, or available through the app store?
▶I’m a Snow Leopard user, how can I enable Extra Sounds in Wake Up Time?
▶How do I setup AM / PM ?
For alarm time setting: the app follows your System settings. You can customize that in Times settings in Language & Texts in System Preferences.

▶The AM/PM is disproportionately large and is mostly off screen, what’s wrong?
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▶I set the alarm for 6am “tomorrow”, but next day it doesn’t change to today before the alarm time. Why is that?
The fix will be available with the next version so stay tuned with the updates. Thanks for your patience!
Twins
▶What happened to Twins on the Mac App Store?
Even until today we haven't received an acceptable reason from Apple for the removal of Twins and the exact conditions of returning the app. We've been promised several times that Twins will be returned to sale, but it has never happened.
To start using version 1.4 of Twins you need to download the demo version of the app
- if you still have the binary of Twins MAS version 1.3 you only need to migrate your purchase by following the steps under Purchase / Unlock Twins menu
- if you only have the proof of your purchase then please email it directly to support[at]rockysandstudio[dot]com
- if you can't prove your purchase, but you would like to use Twins again, you are able to purchase it directly from our store.

▶Is the application really checking bit-by-bit to find out whether the duplicates are really duplicates?
▶Will it find iTunes duplicates? What can I do with them?
Besides it is possible to delete files within your iTunes Library, but we'd like to warn you that it could harm the consistency of iTunes. Therefore we're trying to protect users from doing that with warning messages, and not allow it by default.
If you just drop in your iTunes folder in the Startup window (or press + and select it). You'll then see then all the duplicates, but you'll get a warning message every time you try to select them (therefore automatic selection won't select it as well).
As a workaround for users who really know what they do we have an option in Preferences called "Disable item selection warnings". That will help you out, but use it very carefully (it still won't work with auto select).
▶What are the upcoming features I can expect to see?
• Ignore list for automatic selection (you'll really love that)
▶Does Twins only find duplicates based on file size, file name?
If the "check larger files in the background" option is checked in the Preferences, then some files might show up as duplicates during the background check, but you'll be warned that they are not exact duplicates. Please always check the preview as a visual feedback before selecting a file for moving to trash.
▶Does Twins scan subfolders? Sometimes I want to scan subfolders and other times not depending on what folders I’m scanning.
▶I get an error that says “Twins was unable to permanently delete some files…”. Why is that? What can I do?
▶Can I remove duplicates from iPhoto or Aperture library?
2. Drop your iPhoto Library / Aperture Library to the circle on the Startup Window (Only drag and drop will work. For example open a Finder window and locate "iPhoto Library" probably in your home/Pictures folder. Drag and drop the file into the circle with the arrow)
3. Voilà! Check out the duplicates in your iPhoto / Aperture.
The removal of such files are not supported by Twins as iPhoto and Aperture Library is supposed to be a "closed ecosystem". This means there is no way in Twins to autoselect the files, and we suggest you to reveal those files in your finder, and figure out why are they duplicated, and remove them from iPhoto / Aperture.
▶Can your app find and remove duplicate folders?
▶Is it possible to search the “whole Mac”?
▶There are X GB of duplicates, but auto-select says: “There’s nothing to select”. Why?
▶I’ve disabled selection warnings, but auto select still doesn’t work on all files. Why is that?
The reason why we don't allow disabled warning messages and auto-selection work together for the users is because it would be too easy to automatically delete valuable data, that might harm the consistency of your apps and their datasets.
Note: To remove duplicates in iTunes the best way is to use its "built-in duplicate finder". Click File/Display Duplicates in iTunes and then delete the once you don't need.
▶Is there a 32bit or Snow Leopard Version?
▶If an image has a resized copy, but still, a copy, does Twins find it as duplicate?
▶How can I batch delete duplicate files in iTunes?
Twins Mini
▶What are the differences between Twins and Twins Mini?
▶Where are all the other questions and answers for Twins Mini?
Flare Fighter
▶How come that the icon is always red and what red or black represent?
▶I recently purchased FlareFigher and it works great with Safari. Will other browsers be supported?
▶Why is the name so strange, wouldn’t FlashFighter be better?
RSS Notifier / Reader Notifier
▶Google Reader will be disabled in July. What are your plans with Reader Notifier?
RSS Notifier allows you to import your recent Google Reader subscriptions and it operates as a "standalone RSS notifier" for your Mac.
Read more at RSS Notifier page.
▶How can I manually migrate my subscriptions and folders from Google Reader?
2. Once it's finished building, click the Download button that appears to get your subscriptions.
3. Open up the ZIP file you just downloaded and go through the folders inside. Inside the Reader folder, you should see a file called subscriptions.xml. Extract that to your desktop.
4. Open Preferences/General and click Open OPML. Choose the subscriptions.xml file you just extracted. All of your feeds and folders will appear.
▶In Reader Notifier after logging in the first time I have not received a single notification. Why?
The other thing you need to know is that unread items in Google Reader are not the same as new items. You can have several “old” unread items, Reader Notifier will only alert you when some new content shows up from your favorite sites and blogs added to your Google Reader.
The best thing to do is just to keep the app running and then you'll see how simply it works if you have "active feeds" in your Google reader :)
▶Is there a way to make the RSS Links open with an app (i.e. Reeder) instead of the browser?
To be able to open Reeder app we need to contact the developer of Reeder, which we might also consider later on.
Leaf
▶Why do I get “NSXMLParserErrorDomain error…” messages?
You can find the URL of the feed by opening Preferences/Subscriptions and search for feed then press the little gear icon. We recommend you to delete the wrong feeds from your subscriptions.
If you don't mind taking the time, please send us the URL so we can look into the issue. Please note that Google Reader, Feedly and other big aggregators have implemented lot of tricks to "correct" those errors, so invalid feeds might work with their services.
▶Google Reader will be disabled in July. What are you guys up to? What is “Leaf for Google Reader”?
▶How can I manually migrate my subscriptions and folders from Google Reader?
2. Once it's finished building, click the Download button that appears to get your subscriptions.
3. Open up the ZIP file you just downloaded and go through the folders inside. Inside the Reader folder, you should see a file called subscriptions.xml. Extract that to your desktop.
4. Click Import OPML in the File menu of Leaf and choose the subscriptions.xml file you just extracted. All of your feeds will appear in your new reader.
Read our other FAQs related to the import of Starred articles and how to fix the errors you might expect after the migration.
▶Where can I find the Sharing button?

If you don't mind taking your time please drop us a line if you miss a certain sharing service a lot (use the form below).
▶Will Leaf support cross-platform news reading or multiple devices?
▶Can I create a new folder within the app?
▶Where do I find Pocket sharing option?
2. Login to pocket at their website, where you'll be automatically redirected
3. When you get back to Leaf, your Pocket status should be "Logged in as username"
4. Then find "Save to Pocket" among your sharing options (read this FAQ to find the sharing button)
▶What happened to “Hide read articles” menu item in version 1.2?
▶Why didn’t my starred articles get imported to the “Leaf RSS Reader” form Google?
▶How can I disable the article counter badge on the dock icon?
Scroll down to Leaf where you can disable the Badge App icon.
▶Why is there still a sound when a new article arrives even if I’ve set “Do nothing” at Preferences?
Scroll down to Leaf where you can disable the play sound option of Notification Center.
▶Is there a way to read articles from a single feed?
General questions and answers
▶I’ve just downloaded the application, but it is not responding to anything and behaves very strange. How can I fix it?
▶I’ve purchased your app, but I’m unable to get it to install. I have tried many times with no luck. Can you help?
▶Did you intentionally inject ads into your apps?
You can be sure that the alert will never show up in your app again.
▶What is the best way to uninstall / reinstall an app?
▶How do I force quit a menubar app?
▶The menubar icon doesn’t show up or it keeps disappearing randomly from time to time. Where is it going?
▶Is there any way of getting hold of your Apps without using the App Store?
Recently as being a small developer studio it is the best way for us to distribute our apps. Besides many other advantages the most important it gives us is the automatism of the updates.
▶I bought your app and the whirling download graphic ran for a bit, then stopped. Did it download?
▶When I upgraded your app it closed down and I have now lost it? Where can I find it to relaunch it?
▶My computer crashed and I lost the software which I’ve purchased from you. How can I get it back?
▶How can I use my promo code? What is it anyways?
1. Launch the Mac App Store
2. From the Featured or Top Charts tab, look at the right side under “Quick Links” for “Redeem” and click it
3. Enter the promo code
4. Click on “Redeem” to download the app
Often we give away promo codes on Twitter, that are "first come first serve". It means if you get an error message while you're trying to use it, someone else was faster than you.




